Frequently Asked Questions

Q. Who is Handyman Matters?

A. Handyman Matters is a full service home repair, improvement and maintenance company. We specialize in projects around your home ranging from general repairs to complete remodels. There is no job too small for our professional craftsmen.

Q. Who is sent to my house to do the work?

A. A Handyman Matters craftsman will show up at your home in a uniform with his own tools. All craftsmen at Handyman Matters are employees of the company, not contractors. We thoroughly screen each of our employees to ensure you can trust the person entering your home. On top of that all of our craftsmen are licensed, bonded and insured as well as skilled and experienced for all of your home projects. We will show up on time and ready to work!

Q. How do you charge?

A. At Handyman Matters we have a one hour minimum and thereafter you are billed in 15 minute increments. This is to ensure you are only charged for the time you use.

Q. Can I get an estimate or price quote for my job?

A. At Handyman Matters we work on a time and materials pricing basis. You are charged only for the actual time worked and materials purchased. Though most companies do not allow it, Handyman Matters will advise you on materials to buy and help you make a shopping list so you can buy your materials and do not have to pay us for shopping time or warranty markup (or supplies) needed for your project.

The advantage of this method is that it is the least costly (estimates are always calculated at a higher hourly rate) and fastest way to have many small to medium sized projects done. Also, it is easy to expand your to-do list without changing any contracts. The disadvantage is that you do not a have a firm price up front, but rather an approximate time frame.

If you give us a call, however, we can give you an idea of how long your task may take. We recommend that you go ahead and schedule a one-hour visit for our craftsman to come out and take care of some of the items on your current to-do list, and at the same time our craftsman can answer any additional questions you may have on larger projects around your home.

Q. What are my payment options?

A. You can either give a check to the craftsman at the end of the job, or in most areas, you can pay by credit card.

Q. How can I schedule an appointment with Handyman Matters?

A. Scheduling an appointment with Handyman Matters is easy, simply find the location nearest you and contact their local customer service representative. Generally, we can get most jobs on the schedule within 2-3 days of your call!

Q. Special materials or items need to be purchased for my job. How would this work?

A. Once in your home your craftsman can provide you a list of materials that you can purchase yourself. As an alternative, our professional craftsmen can purchase materials on your behalf.

Q. Does Handyman Matters have a guarantee?

A. Yes, we guarantee all labor and materials, if we purchase them for you, for up to one year after the job is completed.