Lack of communication between customers and contractors ranked high on our customer surveys. Often times when you are trying to
contact your repair provider you end up getting voice mail and are in the dark about the status of your job. When will the
craftsperson be in your home? For how long? And when is the craftsperson coming back?
Handyman Matters has several innovations you’ll appreciate:
All craftspersons are issued mobile phones so you can always contact them during your job.
Surveys show that 67% of the time customers call their repair provider they get voice mail and the typical time to return a call is 18 hours—Handyman Matters answers the phone with a live person 90% of the time.
Once they talk with you, many home improvement companies can take up to a week to get back to you about your project. Over 80% of the time Handyman Matters can provide a thorough consultation over the phone the very first time you call. And we can schedule your job right then. Larger jobs and remodels require an on-site inspection.
Here is our seven-step process for communicating with you:
We will call the day before to confirm and review your project.
On arrival we will review the project and give you a time estimate in writing.
We will discuss your project with you step-by-step and explain the progress we’ve made each day.
We make sure you know when our craftsperson will be working, when he or she are getting materials, when he or she will be back and when he or she will complete the job.
In addition to the craftsperson working on your project, our friendly and professional office staff is available during normal business hours, Monday through Friday, to accommodate any schedule changes you may have.
We will immediately notify you if any changes are necessary to our plan.
We solicit feedback on our craftsperson’s performance and guarantee to come back to fix any problems with our work for an entire year.
Questions to ask:
What steps do you take to communicate with me before, during and after my job?
Will you come back at no charge and fix any problems with your work that show up after you leave? For how long?
